SHIPPING RATES

You can expect your iROCKER inflatable boards and gear orders to process in 1-3 business days. Once your order has been processed, allow 3-5 business days for delivery. Please note, the delivery times vary depending on the destination of delivery. All iROCKER inflatable paddle boards ship via ground shipping. We do not offer expedited shipping. Any purchases on iROCKERSUP.CA have already cleared customs and will be shipped from our Toronto, ON and Vancouver, BC Canada warehouses.

Shipping charges will be calculated at checkout.

ORDER SHIPMENT NOTIFICATIONS & TRACKING

Please note that all purchases on iROCKERSUP.CA have already been cleared and will be shipped from one of our distribution centers in Vancouver or Toronto. Order processing times are usually 3-5 business days. You will receive an email notification after submitting your order, and another email notification once your order has shipped. Please make sure to check your SPAM/Junk folder as well.

To track the status of your order and shipment, please log into your account here and view your order details. If you do not yet have an account, create one here with the email address you used for your purchase.

ORDER TRACKING TIPS & CONSIDERATIONS

*Shipping times may vary during high volume order periods. To track the status of your order and shipment, please log into your account here and view your order details. If you do not yet have an account, create one here with the email address you used for your purchase.

If your order has not shipped after three business days, you will receive an email notifying you. Reasons for delays could include the following:

We are experiencing higher order volumes during this time
Item(s) in your order may be on backorder for the next 72 hours
Item(s) in your order may be out of stock due to high demand
Orders placed on or 1 day before a public holiday may take longer to be delivered
A payment issue may have occurred while placing the order

If you need further assistance, please contact us and our Customer Experience Team is happy to assist.

SHIPPING METHODS

All inflatable paddle boards, accessories and gear are shipped via UPS, FedEx, or Canada Post.

Please note, your order may arrive in multiple packages. Our accessories ship separately and can arrive on a different date than your paddle board package.

SHIPPING DESTINATIONS $ TRANSIT TIMES

iROCKERSUP.CA ships to the following regions:

Alberta

British Columbia

Manitoba

New Brunswick

Newfoundland

Labrador

Northwest Territories

Nova Scotia

Nunavut

Ontario

Prince Edward

Island

Quebec

Saskatchewan

Yukon Territory

Please allow 5-10 business days for delivery on all orders.

ADDITIONAL INFO

Please select your shipping country at checkout!

All import duties are the responsibility of the buyer. If your country is not listed at checkout, please contact us or visit www.iROCKERSUP.ca

We do not offer expedited shipping.

SHIPPING FAQs

If you have already received a tracking number, we are unable to change your order on our end. If you need to change your delivery address, you can try working with the carrier directly to see if they are able to re-route your order. Additional fees may be incurred.

We aim to ship orders as quickly as possible, and therefore are unable to make any changes or cancel your order once placed. You can return the items within 45 days, but you are responsible for the cost of return shipping.

Once your order has shipped, you will receive an email notification which will include a tracking number(s) you can use to check its status. Please allow 48 hours for the tracking information to become available. If your tracking information has not been updated within 48 hours of receiving your shipping confirmation email, please contact our Customer Experience Team for further assistance.

You may notice your order shows a delivered status, but you are still missing some items. If that is the case, please try the following:

Check inside your package.

Often when we ship multiple items with UPS, FedEx, or Canada Post, your other items may still be in transit in another package and arrive separately.

Try checking around your house/apartment as the carrier may have left your order in a safer location (alternate exterior door, garage, porch, etc.) or your neighbor.

If you think your package has been lost by the carrier, please allow 10 business days after the expected delivery date for the package to be delivered. If you have not received your package within that time frame, please contact our Customer Experience Team and we will investigate the issue for you!

If you are in Canada, please place your order on our Canadian website www.iROCKER.ca. Your order will ship from one of the fulfillment centers in Canada. Unfortunately, we cannot ship orders from the USA to Canada.

Currently we do not offer pick-up at our distribution locations.

IFC LOCATION TORONTO

420 Finchdene Square, Scarborough, ON M1X 1C2, Canada

Get Directions

SHIPPING INFORMATION