Purchase with confidence with our 45-day Return Policy.

iROCKER strives to offer the highest quality products in the industry; however, if you are not happy with your purchase for any reason, you may return it within 45 days of your purchase date for a full refund of the original purchase price, subject to certain terms and conditions defined below. *

*Any boards purchased from an unauthorized retailer either online or in person are not eligible for return or warranty. All returns and warranty claims must provide proof of purchase from either iROCKER’s online store or an authorized seller.

Request Return: You must first request a return here before returning your purchase.

Any returns that have not been registered before shipping, or if the case number provided is not filled out on the return slip, will not be accepted and will be returned to the customer at the customer’s expense. We recommend you include the case number on the memo line of the return shipping label.

Return Condition: Boards must be in original, unused condition with all accessories (paddle, pump, leash, fins, repair kit) included. Damaged or missing items may reduce your refund. Items that have been used should be cleaned before returning. Boards and gear that show signs of usage will be subject to deductions, as seen below, based on return condition.

Return Shipping: The customer is responsible for the cost of return shipping, including insurance to cover any damage in transit during the return. Customers refusing delivery will have the cost of return shipping deducted from their refund.

Restocking Fee: Effective for purchases made on or after September 20, 2025, a small restocking fee applies to returns:

• • $10 for orders under $199
  • $25 for orders of $200 or more

Refunds: Subject to the terms of this policy, we accept returns within 45 days of the date of purchase. Your refund will be credited back to the original payment method for the item price only- Shipping costs are non-refundable.

• Condition
• Deduction
• New and unused 100%

• Used

Refund Percent Based on Return Condition

Like-new 80%

Good 70%

Poor 50%

Unsellable 0%, No Refund

*Products returned with damage beyond repair and unable to be resold, are not eligible for return.

Feel free to contact us if you have any questions or need any assistance determining what your deduction amount may be

• Contact Us to register your return and receive your Return Authorization Slip
  • Returns that have not been registered will not be accepted and will be returned to the customer at the customer’s expense.
• Package your return inside of a box with the Return Authorization Slip.
  • All returns must be clean and in like-new condition with no visible signs of wear. Any damage, missing items or visible signs of wear will result in a reduction of the customer’s refund amount.
• All returns must include all originally included parts and accessories (paddle, pump, leash, fins, and repair kit). Gifts with Purchase must also be returned.
  • Ship your order with any shipping service, excluding Hard Boards, so long as the package is sent with a tracking number. Please keep the tracking number for reference.
• Please ship returns to InterFulfillment Inc. C/O: iROCKER Paddle Boards, 478 Finchdene Square, Scarborough, ON M1X 1C2

PLEASE NOTE: Returns MUST be completed within 5 business days of receiving authorization. Late returns will be ineligible for a refund and will instead be provided with store credit. If you require an extension, please contact our Customer Experience Team prior to shipping your return.