Rewards Store Updates
 
 
q: How do I score points?

There are many different ways you can score points, and each action holds a value. For example, following iROCKER on Instagram will score you five points, while spending $1000 at the store will score 250 points. You can find a full list of the actions and corresponding points here.

 
q: When can I use my points?

Points can be used on all full price items that qualify. Some items can be excluded from rewards, as indicated per terms and conditions.

 
q: How do I use my points?

Your points are stored on your account. When you checkout, you will have the option to use your points as part of a purchase. If you choose to do so, we will generate a discount relevant to the number of points you choose to use.

 
q: Can I withdraw my points as cash?

Unfortunately, not. Your points can only be converted into redemption coupons that can ONLY be used on the iROCKER website. Please visit the iROCKER Rewards Store for more information on what items are eligible to purchase with your rewards points: https://www.irockersup.ca/rewards-store/.

 
q: How does the VIP system work?

Once you receive a certain number of points, you will be considered a VIP. There are different tiers of VIP status, and each includes varying levels of benefits. For example, silver VIP status allows you to take part in a bonus points day where you can score additional points – and platinum VIP status means you can know about products before they are released and can give feedback.

 
q: Do my points expire?

Your points will be valid for 2 years.

 
q: When did the program launch and what purchases are eligible for points?

Our program launched on June 1st 2021. In order for an order to be rewarded with points a customer must have an account prior to completing the purchase. Please note that not all products are included in rewards program ( limited edition paddleboards, new releases, discounted items can all be excluded from point system).

 
q: Is there a limit on points I can apply to a single purchase?

Yes, one customer can apply from min.100 to max. 2500 redemption points at one time (equivalent of $10-$250)

 
q: How many points do I need to have in order to use my points?

The minimum amount of points that can be used towards an order is 100 points or $10. Points can only be used in increments of 100 points; $10 Off (100 points), $20 Off (200 points), $30 Off (300 points), $40 Off (400 points) etc.

 
q: Are rewards stackable?

No, iROCKER promotional offers cannot be combined. If you use a coupon code you will not be able to use points. It is also not possible to combine discount codes.

 
Q: WHEN CAN I USE MY POINTS?

Head over to the rewards store https://www.irockersup.ca/rewards-store/ to find out what items are eligible to purchase with iROCKER points! Points can be used on all full price items that qualify. Some items are excluded from rewards, as indicated per terms and conditions. Discounts may vary on current promotional offers throughout the year. Make sure to stay up to date on current sales on our website. And don’t forget to check back often—the product you have your eye on may make an appearance at the iROCKER Rewards store!

 
Q: HOW DO I USE MY POINTS?

Points can ONLY be collected by a logged in user. Your earned points are stored and can be viewed on your account. When you checkout, you will have the option to use your points towards your purchase. If you choose to do so, a discount will be generated relevant to the number of points you choose to use.

 
Q: HOW MANY POINTS DO I NEED TO HAVE IN ORDER TO USE MY POINTS?

The minimum number of points that can be used towards a purchase is 100 points, or $10. The maximum number of points that can be used towards a purchase cannot exceed 10% of the total value of the purchase (unless expressly specified in the Rewards store).

Example: Today only XX 

$10 = 100 points

$140 = 1400 points

$20 = 200 points

$150 = 1500 points

$30 = 300 points

$160 = 1600 points

$40 = 400 points

$170 = 1700 points

$50 = 500 points

$180 = 1800 points

$60 = 600 points

$190 = 1900 points

$70 = 700 points

$200 = 2000 points

$80 = 800 points

$210 = 2100 points

$90 = 900 points

$220 = 2200 points

$100 = 1000 points

$230 = 2300 points

$110 = 1100 points

$240 = 2400 points

$120 = 1200 points

$250 = 2500 points

$130 = 1300 points

 

 
Q: How do I earn points for a Trustpilot review? 

Once you submit your review of iROCKER on Trustpilot, please send a screen shot of your submission to our team at [email protected] to earn your points.

 
Q: Can you make exceptions to any of the above rules? 

We reserve the rights to change the terms & conditions of this program. Please refer back to frequently asked questions for the most updated terms & conditions. Please note that it is third party operated do not have the flexibility to make any exceptions to the rules.

 
Q: How many redemption coupons can I use on my order?

You can only apply one redemption code per order. You cannot combine a redemption code with additional discount codes or promotional offers.

 
Q: What happens if I generate more than one redemption coupon and don't use all of them? Can I reclaim them as points?

Unfortunately, no. If you generate a redemption coupon your points will be deducted from your total points to be used as a dollar amount at checkout. If you generated more than one coupon and do not use them, don't worry they will not be wasted. They can be used separately on future transactions.

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